Oasis Air Conditioning Parts Supply and Installation Policy
Effective Date: 02/10/24
Scope of Quotation:
Oasis Air Conditioning is committed to providing our customers with transparent and detailed quotations for the supply and installation of parts required for air conditioning repair services. The scope of the quotation provided by the Oasis Air Conditioning covers exclusively the supply and installation of the part(s) explicitly listed in the quotation (“Listed Parts”). Oasis Air Conditioning endeavours to conduct a thorough inspection of the air conditioning unit (“Unit”) to identify necessary repairs; however, the quotation solely pertains to the Listed Parts.
Limitation of Guarantee:
Oasis Air Conditioning does not guarantee that the installation of the Listed Parts will fully rectify the malfunction or restore the operational functionality of the Unit. There may be existing or potential faults within the Unit undiscovered at the time of inspection that could impact its performance. The scope of our service, as detailed in the quotation, does not include the identification, diagnosis, or repair of any such additional faults unless otherwise explicitly stated.
Additional Costs for Further Diagnosis and Repairs:
In the event that the Unit is not fully operational following the installation of the Listed Parts, further diagnostic services may be required to identify additional faults. Any subsequent repairs, including the supply and installation of additional parts not listed in the initial quotation, will incur additional costs. These costs will be communicated to the customer in a new or amended quotation.
Liability for Damage Post-Installation:
Oasis Air Conditioning is not liable for any damages to the Listed Parts post-installation if such damages are attributed to existing or subsequently developed faults within the Unit. If installed parts are damaged as a result of another fault in the Unit, not identified during the initial inspection, the customer is responsible for the cost of replacement parts and any associated labour for re-installation.
Warranty:
All parts that are sold come with a 3 month parts only warranty except compressors which are covered by 12 month part only warranty. Labour to remove and refit replacement parts is not covered by the warranty.
No Return Policy on Installed Parts:
Once the Listed Parts have been installed, they are non-returnable. Oasis Air Conditioning is not obligated to accept returns or process refunds for any parts once they have been installed, regardless of the operational outcome of the repair service. This policy is in place to mitigate the complexities and costs associated with returning parts to manufacturers, including time and postage, without compensation.
Acknowledgement by Customer:
By accepting the quotation and proceeding with the supply and installation of the Listed Parts, the customer acknowledges and agrees to the terms outlined in this policy. The customer understands the limitations of the guarantee, the potential for additional costs, the allocation of liability for post-installation damages, and the no-return policy on installed parts.
Oasis Air Conditioning reserves the right to update this policy without notice.
For enquiries or further clarification on this policy, customers are encouraged to contact Oasis Air Conditioning directly.